Technical Support Specialist

Job Description

Position Summary

PARIC Corporation is seeking an IT Support Specialist who will serve as the primary point of contact for technology-related issues, offering support and resolving IT resolutions, for both office and field employees. This role is an integral part of our IT team, responsible for collaborating, planning, and resolving problems. The ideal candidate should possess excellent prioritization skills to effectively address the needs and demands of our employees.

Essential Functions

• Offering remote and in-person technical support (Tiers 1, 2, and 3) for incoming inquiries and concerns regarding computer systems, software, hardware, smartphones, and tablets
• Assisting with hardware deployments and replacements, encompassing workstations, laptops, and mobile devices
• Office 365 Support and Administration
• Active Directory Administration
• Phone System/Carrier Administration (Verizon and AT&T)
• Network troubleshooting/Administration
• Intune Device Management (Laptops/Mobile Devices)
• New user orientation/training
• Office setup (Monitors, cable management, docking stations)
• Conference Room Administration (Zoom/Teams Rooms/Crestron Systems)
• Cyber Security Administration (MFA/Antivirus)
• Periodic travel to jobsites to assist with setup/issues

The ideal candidate will have

• Bachelor’s degree (or equivalent experience)
• 2-4 years related experience preferred
• Excellent time management and multitasking abilities in fast-paced environments
• Proficient in clear and professional communication with the ability to translate technical concepts for a non-technical audience
• Possessing a pleasant, patient, and friendly demeanor
• Demonstrating strong decision-making and analytical skills
• Showing attention to detail and organizational capabilities
• Capable of working effectively within a team
• Self-motivated and adaptable to change

AAP/EEO Statement

PARIC is an Equal Opportunity Employer/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected Veteran status.